Conditions of Use

 

General terms and conditions

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Arte cera

Proprietorship

Mrs Olga Dondorf

Jülicher Str. 211

D-52249 Eschweiler

Tel.: 0049 (0)2403 746942

Fax: 0049 (0)2403 746942

E-mail: info@artecera.com

Tax No.: 202/5076/1196

VAT-ID-No. DE251262304

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§ 1 General provisions

The general terms and conditions cited below shall apply to all agreements, deliveries and other services. We herewith expressly object to any divergent provisions of the contracting party.

The company Arte cera shall be entitled at any time to amend or supplement these general terms and conditions including any enclosures with a reasonable period of notice. Any purchase orders received beforehand shall still be processed in accordance with the then still valid general terms and conditions.

§ 2 Conclusion of the agreement

The merchandise offered by the vendor on her web page does not constitute a binding offer. The vendor merely requests the potential buyer to submit a binding offer at the conditions specified in the presentation.

The potential buyer submits the offer by sending his order.

The agreement shall come about by the vendor's notification that the merchandise will be delivered subsequent to payment of the total sum quoted again in this notification to the specified account of the vendor (order confirmation). A previously sent electronic confirmation of the order merely serves to inform the customer and shall not constitute an acceptance of the order. Alternatively, the agreement shall be concluded by the merchandise being delivered to the buyer.

The vendor shall be entitled to make changes to the type of design, the delivery and the goods and services if this should turn out to be necessary or reasonable for technical or other reasons, no decrease in value is associated with this and the modified design is at least of equal quality or is also otherwise acceptable for the buyer. The illustrations in the catalogue are sample illustrations, the appearance of which may differ slightly from the delivered merchandise.

Any of our occasion candles, baptism candles, wedding candles, communiun candles, Easter candles and any other candles hand-adorned by us shall only be custom-made for you.

§ 3 Delivery

Delivery shall be affected by delivery of the merchandise to the address communicated by the customer. The delivery time to be expected is specified in the respective product description. These details are non-binding unless otherwise agreed.

The delivery shall be affected at the packaging and shipment costs specified when the Internet order was placed. Unless otherwise specified, for deliveries abroad, the price for packaging and dispatch shall be calculated separately according to weight. If the customer desires a special kind of shipment for which higher costs arise, he shall have to bear these additional costs.

If the goods and services are not available through no fault of ours, the customer shall be immediately informed of this and any consideration that may already have been effected shall be refunded.

In case of force majeure, strike and inability on the part of the seller through no fault of hers or of one of her suppliers, as well as in case of unfavourable weather conditions, the delivery period shall be extended by the duration of the hindrance.

The goods shall ony leave the warehouse once the invoice amount has been credited to our account. If the amount has not been credited to the seller's account within 12 days, the customer shall receive a request for payment of the amount.

Sparkasse Aachen

Account No.:1070804701

Bank code.: 39050000

IBAN: DE07390500001070804701

BIC: AACSDE33XXX

Account holder: Olga Dondorf

The quaility of the seller's commodities shall be checked and the goods securely packed to ensure that you receive a faultless product. Should any transport damage have arisen all the same, please inform us without delay. If a parcel has been damaged, please ask your parcel service to acknowledge this immediately. Corresponding complaints should be addressed to Arte cera.

Arte cera

Mrs Olga Dondorf

Jülicher Str.211

D-52249 Eschweiler

Tel.: +49 (0)2403 746942

E-mail: info@artecera.com

§ 4 Warranty

Warranty shall be provided in accordance with the statutory regulations.

§ 5 Reservation of title

The merchandise shall remain the property of Arte cera until it is fully paid. Prior to transfer of title, no pledging, transfer by way of security, processing or remodelling shall be possible without the express agreement of Arte cera.

§ 6 Prices/payment

As far as the payment is concerned, the customer may choose between cash payment on collection or advance payment by bank transfer or Paypal. All our prices are quoted in Euro and comprise the statutory value added tax of currently 19%.

The value added tax shall be shown separately on all invoices.

§ 7 Place of jurisdiction

Any disputes arising from this legal relationship are subject to the law of the Federal Republic of Germany. The validity of the EU or UN Sales Convention shall be excluded. If the contracting parties are merchants, the court at which Arte cera has its domicile shall have jurisdiction, unless exclusive jurisdiction has been established for the dispute.

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§8 Revocation instructions / Right of revocation

You are entitled to revoke this agreement within fourteen days without giving reasons.

The revocation period is fourteen days from the day on which you or a third party named by you and who is not the carrier, has taken possession of the goods.

 

To exercise your right of revocation you need to inform us,

 

Arte cera

Mrs Olga Dondorf

Jülicher Str.211

D-52249 Eschweiler

Tel.: +49 (0)2403 746942

Fax: 0049 (0)2403 52999

E-mail.: info@artecera.com

 

by means of an explicit declaration (for instance a letter sent by mail, telefax or e-mail) about your decision to revoke this agreement. If you wish, you can use the enclosed sample revocation form, but this is not compulsory. To observe the revocation period it is sufficient to send the notification stating that you wish to exercise the right of revocation before expiry of the revocation period.

Consequences of revocation

 

If you revoke this agreement, we shall have to refund you any payments we have received from you, including the delivery costs (with the exception of additional costs arising from the fact that you have chosen a different type of delivery than the most economic standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we have received the notification regarding your revocation of this agreement. For this refund we shall make use of the same means of payment you have used for the original transaction, unless expressly otherwise agreed with you; on no account shall any fees be charged to you because of this refund. We may refuse the refund until the goods have been returned to us or until you have rendered proof of having returned the goods, whichever occurs earlier.

 

You must send back the goods or hand them over without delay and at any rate at the latest within fourteen days from the day you have informed us about your revocation of this agreement, to us

 

Arte cera

Mrs Olga Dondorf

Jülicher Str.211

D-52249 Eschweiler

Tel.: +49 (0)2403 746942

Fax: 0049 (0)2403 52999

E-mail.: info@artecera.com.

 

The deadline shall have been met if you send the goods before expiry of the fourteen day period. You shall bear the direct costs for the return of the goods.

You only need to compensate for any loss in value suffered by the goods if this loss in value can be attributed to any handling not requisite to check the condition, properties and function of the goods.

In distance selling, the right of revocation shall not apply to:

- Deliveries of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the customer is material or which are clearly tailored to the personal needs of the consumer.
 

 

Revocation form

 

Should you wish to revoke the agreement, please complete this form and return it to:

 

Arte cera

Mrs Olga Dondorf

Jülicher Str.211

D-52249 Eschweiler

Tel.: +49 (0)2403 746942

Fax: 0049 (0)2403 52999

E-mail.: info@artecera.com

 

 

I/we (_________________) herewith revoke the agreement concluded by me/us ( _______________ ) regarding the purchase of the following goods (__________________)

Ordered on (________________) / received on (____________________)

Name of consumer(s) ______________________

Address of consumer(s) ___________________

Signature of consumer(s) (only for notifications in hardcopy) Date _____________ Signature

AGB speichern    (Es wird der Acrobat Reader benötigt)

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